Requirements for a Full Refund
We will gladly accept your returns for a full refund as long as the following conditions are met:
The original manufacturers packaging of the item being returned has NOT been opened.
If it is an item that is not in a manufacturers sealed box, then the item being returned for refund must NOT have been used, marked, defaced, or in any way devalued from its original condition.
· You return the product within the specified return window.
When you will get a Store Credit
You may return items sold and fulfilled by beautymonarch.com within 10 days of delivery for a credit note equivalent in value to the price of the items being returned if they do NOT meet the requirements for a full refund. You will be assessed a restocking fee of 25% if the item being returned is not in an originally sealed container OR where a manufacturer's container was not provided, the item must be in original condition.
All returns must be sent in their original packaging, unopened and new, within 10 days of receipt and must be accompanied by a copy of your valid identification, a utility bill, original invoice as well as copy of delivery note that was signed by either yourself or your representative.
An beautymonarch.com credit note will be sent to you within 7 days of receipt of your returned package. If you return an item and the problem was due to no fault of beautymonarch.com, we will deduct the cost of shipping plus restocking fee of 20% and send you a credit note with the difference.
Returns shipped after the required 10 day period will be subject to a 70% returns, handling and restocking fee.
beautymonarch.com will not process cash refunds for returned goods. A credit note will be issued that may only be used to make future purchases on beautymonarch.com.
beautymonarch.com will not provide cash refunds under any circumstances.
The rights to return the goods to us will not apply in the following circumstances:
- Any product without a valid, readable serial number, including but not limited to products with missing, damaged, altered, or otherwise unreadable serial number.
- Any product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product
- Any product that exhibits physical damage including burns, dents, scratches broken parts, misuse, insect infestation, spilled liquids, damage caused from incorrect installation and improper handling, abuse, accident, alteration, neglect, unauthorized repair.
- Any product with a broken warranty seal or any signs of attempted repair.